Returns & Exchanges
You may return unworn, unused merchandise purchased on illuminecollect.com in its original packaging, tags included, within 30 days of the purchase date for a full refund. Return shipping is free for U.S orders. If your product was received damaged due to shipping or manufacturing, please email our team for assistance.
If a return is desired please contact us at firstname.lastname@example.org. In the subject line please type RETURN followed by your order number. In the email please state the reason for your return.
After review, our team will email the return form to be included with the package, along with prepaid postage.
To submit a return, please follow the directions below:
- Circle what you’re sending back on the packing slip
- Place the item(s), return form and packing slip in a secure box
- Stick the pre-paid shipping label on the package
- Get the package to the shipping carrier on your label
Domestic returns shipped back using a pre-paid label may take 2-5 days to reach our headquarters. We ask that you obtain a proof of postage or note your tracking number so that if your shipment goes missing on the way back to us, you’ll have proof you sent it.
After your return has been received, please allow 1 to 2 weeks (5-10 business days) for your return to process. Returns are credited to the same card or PayPal account used to make your purchase. DO NOT include sensitive information such as credit card numbers with your return.
Our team will send a confirmation email with receipt when your refund credit has been submitted.
Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.